Privacy Policy
Effective Date: June 8, 2024
At Merus, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or contact us, we may collect:
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Name
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Billing and shipping address
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Email address
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Phone number (if provided)
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Payment information (processed securely through our payment providers)
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Information submitted through contact forms
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate regarding your purchase
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Respond to customer inquiries
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Improve our website and customer experience
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Send promotional emails if you have chosen to receive them
Payment Security
We do not store your credit card information. Payments are processed securely through trusted third-party payment processors.
Cookies
Our website may use cookies to improve website performance, analyze traffic, and personalize your browsing experience.
Third-Party Services
We may use trusted third-party services such as:
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Wix
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Payment processors
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Shipping carriers
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Email marketing providers
These companies have their own privacy policies.
Additional Rights
You may contact us at any time to:
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Update your information
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Request deletion of your personal information (where legally permitted)
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Unsubscribe from marketing emails
Contact
If you have questions regarding this Privacy Policy, please contact us through our Contact page.
Terms and Conditions
Terms & Conditions
By using this website, you agree to the following terms.
Product Information
We strive to accurately describe every product. Because our products are handmade, slight variations in color, texture, and scent may occur.
Intended Use
Our products are intended for external cosmetic use only unless otherwise indicated.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Allergies
Customers are responsible for reviewing ingredient lists before purchasing.
We recommend performing a patch test before full use.
Orders
We reserve the right to:
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Refuse or cancel orders
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Correct pricing errors
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Limit quantities purchases
Intellectual Property
All photographs, product descriptions, logos, graphics, and website content are the property of Merus and may not be copied or reproduced without written permission.
Limitation of Liability
Merus shall not be liable for damages arising from misuse of products or failure to follow product directions.
Use products at your own discretion.
Governing Law
These Terms shall be governed by the laws of the State of Illinois.
Shipping Policy
Shipping Policy
Processing Time
Orders are typically processed within 2–5 business days.
Processing time may be longer during holidays, product launches, or high-volume sales.
Shipping
Once shipped, delivery times depend on the shipping carrier selected at checkout.
Shipping estimates are not guaranteed.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Merus is not responsible for delays or lost packages resulting from incorrect addresses.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 5 days of delivery.
If a package is lost after being marked delivered by the carrier, customers should contact the shipping carrier directly.
Weather Delays
Merus is not responsible for delays caused by weather, carrier disruptions, or other circumstances beyond our control.
Refund Policy
Refund Policy
Due to the personal nature of skincare and cosmetic products, all sales are final.
We do not accept returns or exchanges for:
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Opened products
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Used products
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Products damaged after delivery
Damaged Orders
If your order arrives damaged, please contact us within 5 days of delivery.
Please include:
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Your order number
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Photos of the damaged product
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Photos of the shipping box
We will review each claim individually and determine an appropriate resolution, which may include a replacement or store credit.
Incorrect Orders
If you receive the wrong item, please contact us within 5 days of delivery so we can correct the issue.
Cancellations
Orders may only be canceled before shipment.
Once an order has shipped, it cannot be canceled.
Product Disclaimer
The statements made regarding these products have not been evaluated by the U.S. Food and Drug Administration.
These products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary.
If irritation occurs, discontinue use immediately.
Keep out of reach of children.
Consult your healthcare provider before use if you are pregnant, nursing, or have a medical condition.
Handmade Product Notice
Every Merus product is handcrafted in small batches using thoughtfully selected ingredients.
Because of this, slight variations in color, texture, consistency, and scent are natural and do not affect product quality.
Store products in a cool, dry place away from direct sunlight. For best quality, use within the recommended time after opening.